nat anna

Terms and Conditions

General

Last updated: May 2025

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the nat-anna.com website (the “Service”) operated by Natalie Anna (“us”, “we”, or “our”). By using this Service, you agree to the following terms and conditions. We reserve the right to change these terms and conditions and will post the new terms and conditions on this page. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. 

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of us and its licensors. The Service is for your personal, non-commercial use. Using the content of the Service for your own commercial use is not allowed, unless agreed upon by the Company. Copying, downloading, modifying or reproducing content from the Service infringes on copyright and intellectual property laws. If content is available for download, it will have a download option or will be stated clearly.

Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by us.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Private Clients

  • Coaching Calls

The Company and the Client are expected to show up at the agreed time and place. All information about the call will be shared beforehand over email by the Company. The Client schedules an appointment through Tidycal and is responsible for putting this in their own calendar. The Company is not responsible for sending reminders.

  • No-show

In case of the Client being a no-show for a call, the call expires and can’t be rescheduled. It is the Client’s responsibility to ensure they show up on time. The Company will register the Client as a no-show, 10 minutes after the agreed meeting time in the absence of notification. The call will expire and can’t be rescheduled.

  • Cancellation by Client

The Client is able to cancel or reschedule the planned coaching call up until 24 hours before the start of the call. They will do this by emailing or texting the Company. Afterwards, the Client will be able to schedule a new appointment. If the cancellation happens later than 24 hours before the start of the call, it expires and can’t be rescheduled.

  • Cancellation by Client Exception

In case of emergency cancellation, the Company will be open to discuss the above mentioned cancellation clause. Emergency includes unexpected illness/family/work/home/weather occurrences where the Client had no control over the situation whatsoever. This exception expires 1 hour before the call. 

  • Cancellation by Company

The Company is able to cancel or reschedule calls in case of illness, serious illness of family or loved ones, or unexpected technical issues, which would prevent the Company from delivering proper service.

Payments

All payments to the Company happen through third-party payment gateways. 

  • Client Responsibility

It is the Client’s responsibility to make the payments on the agreed time. The Client is responsible for making sure that their account has a sufficient balance for the payment to be made.

Refund Policy

All purchases of our digital services—including but not limited to coaching sessions, programs, workshops, and downloadable materials—are final. Because immediate access to proprietary resources is granted upon payment, no refunds, transfers, or credits will be issued under any circumstances.

By completing your purchase, you acknowledge and agree to this no‑refund policy. If you have questions before buying, please contact us at natalie@nat-anna.com, and we’ll be happy to help.

Health Responsibility

  • Medical Health Responsibility

The Company is never responsible for the health of the Client. The Client is responsible for their own health and well-being at all times. The Company will never offer medical advice or make an assessment of the Client’s health. In case of medical issues, the Client is advised to seek help from a medical professional.

  • Psychological Health Responsibility

The Company does not offer services that replace the help of a psychologist or psychiatrist. In case of severe psychological problems, the Client is advised to seek support from a professional. The Company offers general support in psychological well-being and happiness, but is not able to treat clinical psychological issues.

  • Additional Support for Mental Health

The Company will be available to offer extra psychological support in the form of coaching calls, guided practices or journal prompts.

Privacy

  • Class Recordings

The Company values privacy very highly and will do everything to protect the privacy of the Client. The Company will ensure that all recordings from live classes will always remain private. The company will also remind the Client every time to turn off the camera and microphone during recordings, so that the Client is never recorded unexpectedly.

  • Testimonial or Message Sharing

The Company will always ensure that we will never share testimonials or messages with names (either first or full) without the permission of the Client. When sharing these on social media, the Company will always block out the information of the Client to ensure privacy. If the Client permits the Company to use their name, the Company is allowed to use this until the Client directly tells the Company they are no longer comfortable. In that case, the Company will stop using the name and will delete it from the website or social media channels.

  • Email Submission

Various free content is offered on the Company’s website in exchange for the Client’s email address. When given the email address, the Client will be signed up for the Company’s email communication. The Company will always mention this on the submission forms. If the Client does not want to be on the email list, they can either decide not to submit their information or unsubscribe from the email list at a later stage. The directions to unsubscribe are located at the bottom of each email.

  • Email Address Protection

All email addresses will be safely stored within the database of the Company. The Company uses Mailerlite as a third-party email database and email marketing tool. The Company is responsible for protecting the email address of the Client and will not share it with other third parties.

Disclaimers

  • Website Disclaimer

This Website is for informational purposes only. This information is not intended to be a substitute for professional medical advice. You assume full responsibility for how you choose to use the information provided. All content is based on personal experience from the Company and former Clients. It is never meant to serve as treatment or as a diagnosis of any kind. The Company cannot be held liable when the Client has different experiences or opinions about the Website’s content.

  • Testimonial Disclaimer

Testimonials are personal experiences of former clients and are never warranties or guarantees of any kind.

Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

Contact Us

If you have any questions or concerns about the terms and conditions, please contact us at natalie@nat-anna.com